General Setup is the default set of messages for all event types. Message Templates within an event allows you to customize the communication for that particular campaign.
You will see Message Templates within two locations: General Setup and Email Management (within your event).
The difference between the two is the General Setup's message templates are the default templates across your entire raisin account. After creating a new event, when you go to edit your event's message templates, message content is pulled from the default organization messages you've input in General Setup. It's recommended to set a default message that has the branding and wording of your organization to reduce duplication and effort when setting up new events.
Domains from free, public email providers, like Gmail, Yahoo and Outlook.com, may not be used to send email messages.
Once you're within your specific event, you can then customize the event's message template further so that it expresses the year, theme, branding, etc. of the particular event. When edited, the event messages will override your default templates within that event only (other campaigns are not affected).
To return to your defaults, just click the "Reset" button in the event list of Message Templates.
Check out our webinar that further reviews how to edit Message Templates: