Account & General Setup
- Which payment gateways do you support and can you accept foreign currencies?
- Creating and managing administrator user accounts and groups.
Event Setup
- How do I go live?
- What are the Key dates? I can’t see my event anymore?
- How to create a unilingual or bilingual event site?
Content Management
Build and customize rich mobile-responsive event websites with the drag & drop Content Management System.
- How do I create a new page? How do I move the page or create sub-pages?
- How do I change my header and footer?
- How do I add images?
Message Templates
Personalize stewardship, and plan scheduled communications with various automated, triggered and templated e-mails.
- What's the difference between Message Templates within General Setup and Events?
- How do I add images and custom HTML to messages?
- What are merge fields in Message Templates?
User Management
View, update and manage your constituents, be they Donors, Participants, Volunteers, Purchasers, Attendees or Billing Contacts.
- How to edit an existing user?
- How do I move a donation?
- How do I change a recurring donor's credit card?
Revenue Management
- How do I provide a refund and cancel or edit a transaction?
- How to create promo codes?
- How do I set up split receipting for partial receiptable amounts?
Tax Receipts
Create an e-tax receipt template that's automatically sent to your donors. Eligible amounts/percentages can be defined per item and per event.
- How do I create a tax receipt? How do I add or adjust my logo and signature?
- How do I reissue a tax receipt?
Analytics
Analytics is our next generation of reporting, dashboards and supporter intelligence.
- Introducing Raisin Analytics
- Personalizing dashboards, charts and reports
- Understanding Analytics data: Fields, values and calculations
Integrations
raisin integrates with other industry-leading softwares, like DonorPerfect, Salesforce, Double the Donation and MailChimp.
- How do I connect Google Analytics?
- How do participants set up a Fitness Challenge using Strava?
- What do I need before I start syncing data with DonorPerfect?