--- title: How do I use eCards? description: eCards enhance the giving experience by allowing donors to commemorate important life moments by sending personalized cards on behalf of your organization. You can create your own card templates in Manage eCards. --- [Skip to content](https://knowledgebase.akaraisin.com/en/support/how-do-i-create-an-ecard#main-content) [Submit a request ↗](https://knowledgebase.akaraisin.com/en/support/kb-tickets/new?hsLang=en) [![raisin Logo](https://knowledgebase.akaraisin.com/hs-fs/hubfs/logo_raisin.png?height=40&name=logo_raisin.png)](https://raisinsoftware.org/) - [Help Centre](https://knowledgebase.akaraisin.com/en/support) Open main navigation Close main navigation - [Help Centre](https://knowledgebase.akaraisin.com/en/support) - [Submit a request ↗](https://knowledgebase.akaraisin.com/en/support/kb-tickets/new) How can we help out? - There are no suggestions because the search field is empty. 1. 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[Shared Content](https://knowledgebase.akaraisin.com/en/support/account-general-setup?hsLang=en#shared-content) # How do I use eCards? ## eCards enhance the giving experience by allowing donors to commemorate meaningful moments (through In-Memory or In-Honour giving) with personalized cards sent on behalf of your organization. ### **Table of Contents** - [1.0 How do eCards work?](https://knowledgebase.akaraisin.com/en/support/how-do-i-create-an-ecard#eCard-explanation) - [2.0 Manage eCards](https://knowledgebase.akaraisin.com/en/support/how-do-i-create-an-ecard#add-eCard) - [2.1 Add eCards](https://knowledgebase.akaraisin.com/en/support/how-do-i-create-an-ecard#add-eCard) - [2.2 Apply/remove eCards](https://knowledgebase.akaraisin.com/en/support/how-do-i-create-an-ecard#Apply-remove-eCard) - [2.3 Edit/copy eCards](https://knowledgebase.akaraisin.com/en/support/how-do-i-create-an-ecard#edit-copy-eCards) - [2.4 Delete eCards](https://knowledgebase.akaraisin.com/en/support/how-do-i-create-an-ecard#delete-eCards) - [3.0 Video demonstration of managing eCards](https://knowledgebase.akaraisin.com/en/support/how-do-i-create-an-ecard#video-demonstration-of-eCards) **Applicable Modules:** Donations  --- ### 1.0 How do eCards work? eCards are available within the **In-Honour** and **In-Memory** donation flows, allowing donors to provide the tributee’s email address, add a personal message, and select an accompanying card. eCards can be added at the **General Setup** level for use across all donation events or at the **Event** level for campaign-specific cards. **IMPORTANT:** For optimal viewing, it is recommended that Image and Logo dimensions on all eCards should meet the respective exact specifications. --- ### 2.0 Manage eCards eCard templates can be created and edited from the Manage eCards sections of the **Event** record and **General Setup** tab of your raisin Admin account. #### 2.1 Add eCards 2.1.1 In General Setup - Navigate to the **General Setup** tab in raisin Admin and select **Manage eCards** under the **Shared content** tab. - Click the **Add New eCard** button at the bottom of the screen. - Select the **Tribute Type** (In-Memory or In-Honour)and **Language** that your eCard will apply to. eCards are created separately for each tribute type and language. This allows you to create different eCards for **In-Memory** donations and **In-Honour** donations. - Choose a **Name** for your eCard. This will display in **Reports** and as an "alt" tag on the front-end site for accessibility. - **Add an Image**. This will be the main image associated with the eCard when sent to a recipient, and will also scale down to produce the thumbnail donors select from on the front-end site. We recommend that the image be in some way associated with your Card Name. Recommended image dimensions are 600 pixels by 400 pixels, and images should be in .JPG, .PNG or .GIF formats. - **Compose a templated message** associated with the card. When a donor selects the eCard, your templated message will be attached to the card. The donor, however, is always able to edit or replace the template message with their own personal message. - **Add your Logo image.** The image will appear in the footer of the card, below the donor's custom message and is an opportunity to increase brand awareness or steward the recipient. The image must be 270 pixels by 270 pixels, and also be in .JPG, .PNG or .GIF formats. - **Preview your e-Card template** and if you're happy with it, save it. You can always come back and edit it later. 2.1.2 In an Event - Navigate to the **Event** you are adding the eCard to in raisin Admin and select **eCards** under the **Card Management** tab to access the **Manage eCard Templates** page. - Follow the the remaining **steps outlined in 2.1.1 (In General Setup)** to add your eCard. #### 2.2 Apply/remove eCards 2.2.1 Enable the eCard for donor use Once your eCard is created, you can add it to your campaign to make it available for your donors. **This step is completed in the respective Donations event**, regardless of whether you added your eCard in General Setup or in the Event itself. - Return to the **Manage eCard Templates** page (Event -\> eCards). - Begin by selecting the **Tribute Type** and **language** that your card will apply to. - **Select the card** from the available eCard templates and click **Add to Selected Template**. The card will be moved up to the **Selected eCards Templates** list. - You can control the order that the templates show to donors on your donation form by clicking Move Up and Move Down in the Action column. - Your eCard is now available for selection by donors going through the Tribute donation flow on your Donations event. 2.2.2 Remove the eCard from donor use - Navigate to the **Donations Event** you want to remove an eCard from - Click the **eCards** tab to access the **Selected eCards Templates** list - Select the eCard you want to remove; click **Remove from Selected Template**. - The eCard will no longer be available for donors to select on the donation form, but will remain available to administrators for future use. #### **2.3 Edit/copy eCards** eCards must be removed from the Selected eCards Templates List to **Edit** and/or **Copy.** Copying cards makes it easy to use the same design for both tribute types and languages. The steps are the same regardless of where you have created the eCard (General Setup or Event).  - Click **Edit** on the right hand side of the chosen eCard (red hyperlink) - You will be able to adjust all the fields selected in the creation process:  - Tribute Type - Language - Card Name - Image - Message - Logo - Click **Save** to apply the changes. - To enable the eCard for donors, follow steps 2.2.1 #### 2.4 Delete eCards 2.4.1 In General Setup - Navigate to the **General Setup** tab in raisin Admin and select **Manage eCards** under the **Shared content** tab. - To delete the eCard from the system, click **Edit** next to the chosen eCard; scroll to the bottom of the page and click **Delete**. - eCards cannot be deleted if they are enabled on an active event; if you are getting an error when trying to delete the eCard from General Setup, check to see/remove that eCard from any live Donations events. 2.4.2 In an Event - Navigate to the **Donations Event** you want to remove an eCard from. - Click the **eCards** tab to access the **Selected eCards Templates** list. - eCards cannot be deleted if they are enabled on an active event. Select the eCard you want to remove; click **Remove from Selected Template**. - The eCard will no longer be available for donors to select on the donation form, but will remain available to administrators for future use. - To delete the eCard from the Event, click **Edit** next to the chosen eCard; scroll to the bottom of the page and click **Delete**. **IMPORTANT:** It is **not recommended to delete eCards created in General Setup at the Event level**, as doing so will permanently remove the eCard from the entire system. 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