The steps to connect your iATS hosted payments account in raisin
raisin uses "Hosted Payments" across the platform, which allows us to provide top-level security to you and your generous supporters.
With hosted payments, payment fields (Card Number, Card Name, Expiry and CVV) are rendered, or "embedded," within your raisin event pages, but are physically hosted by your payment gateway provider, iATS. This allows payment information to be processed directly through iATS without ever going through raisin.
Below are the steps to connect your iATS hosted payments account to raisin
Create a Process Key in your iATS account
Please follow the steps outlined below, to create a Process Key in your iATS account.
- Login to your iATS account.
- Click the "Settings" tab in the main navigation bar. Select "Change Password".
- Under the "Manage process key" area, select "Create New Process Key".
- Copy down the code that appears in the "Process Key" column.
This Process Key, will be required when you add your iATS account in raisin.
Add your iATS account in raisin
Using the Process Key you created, you can add your iATS account in raisin. The steps are as follows:
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Navigate to Manage Payment Accounts under General Setup.
- Click Create New Payment Account.
- Establish an Account Name for the new iATS Hosted account. This can be anything you like.
- Choose "Ticketmaster IATS - Hosted" from the drop-down list of Payment Gateways.
- Choose the currency of the gateway(Canadian or US Dollars)
- Enter your Client Code and Password. You can get these from your iATS account.
- Enter in the Process Key you created above.
- Create a Transaction Code Prefix. The Transaction Code prefix is public facing, and will be part of the Transaction Code and Order ID reported in raisin and your iATS journal respectively. This can be anything you'd like and will help you identify transactions that came through raisin.
- Click Add.
The styling of Hosted Payment fields for Credit Card Number, Cardholder Name, Expiration Date and CVV Code comes directly from iATS, given that it is hosted on their platform. IATS has default styling for these fields. Therefore, it will automatically inherit the following look and feel: 
Please note: raisin cannot make any modifications to the payment form, as this form is hosted directly within iATS.
Begin using your payment gateway on raisin events
You can now begin using your new payment gateway on your raisin events. Before setting the new Payment Gateway Account on your events, we strongly recommend testing the gateway to make sure the set up was error free and it can successfully process payments.
Follow these steps to test your payment gateway
- Go to Events, and select one of your events, with donations enabled
- If the event is on Multi-Pledge, Donations or Ticketing, go to Event Details, and scroll to Payment Account. If the event is on Pledge, go to Location Details, and scroll to the Payment Account.
- Select to name of the Hosted Payments account you added, to make the event live.
- Save.
- Launch the front-end site and make a small donation.
- Regardless of the result, go to Reports > Transactions Report and check the payment status. If it was Failed, then the payment status will indicate the reasons iATS declined the payment and may indicate an issue with your account, or that credentials were entered incorrectly. Contact iATS and your raisin Client Experience Manager if this occurs.
- Log in to your iATS account (not in raisin), and check the status of the payment you just submitted.
If the test is successful, you can use this payment gateway for your events going forward.