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      How do I connect my Paysafe Hosted Payments account in raisin?

      The steps to connect your Paysafe Hosted Payments account in raisin

      raisin uses "Hosted Payments" across the platform, which allows us to provide top-level security to you and your generous supporters.

      With hosted payments, payment fields (Card Number, Card Name, Expiry and CVV) are rendered, or "embedded," within your raisin event pages, but are physically hosted by your payment gateway provider, Paysafe. This allows payment information to be processed directly through Paysafe without ever going through raisin.

      Below are the steps to connect your Paysafe Hosted Payments account to raisin

      Create a Base64 uiKey

      Please follow the steps outlined below, to create a Base64 uiKey.

      1. Login into your Paysafe account. 

      2. In the main navigation bar, select "Settings", then select "API Key".

        Screen Shot 2022-11-16 at 6.37.03 PM

      3. In the "Single-Use Token" section, copy the username and password.

        Screen Shot 2022-11-18 at 9.17.45 AM

      4. Next, go here, and paste your username and password, joined by a colon (e.g. "username:password"), in the first text box. Then, click the "Encode" button beneath this box, which will generate your Base64 uiKey, that will appear in the second text box.

        Screen Shot 2022-11-18 at 9.32.10 AM

        Make sure to copy down your Base64 uiKey somewhere, as it will be needed, when you add your Paysafe account in raisin.

      Copy your API Key username and password in your Paysafe account
      Please follow the steps outlined below.

      1. In your Paysafe portal, select "Settings" in the main navigation bar, at the top left-hand side. Select the "API Key" tab, in the secondary navigation bar. 
      2. Under the "API Keys" area, you'll find your API Key username and API  Key password.
        Make sure to copy these Keys down somewhere, as they will be needed, when you add your Paysafe account in raisin.

        Screen Shot 2022-11-18 at 9.16.26 AM-1

       

      Add your Paysafe Hosted account in raisin 

      Using the Base64 uiKey and the API Keys you created, you can add your Paysafe Hosted account in raisin. The steps are as follows:

      1. Navigate to Manage Payment Accounts under General Setup.

      2. Click Create New Payment Account.



      3. Establish an Account Name for the new Paysafe Hosted account. This can be anything you like



      4. Choose "Paysafe - Hosted" from the drop-down list of Payment Gateways.



      5. Choose the currency of the gateway (Canadian or US Dollars)



      6. Enter your Account Number.



      7. Enter your Base64 uiKey in the "UI Key" field, your API Key username in the  "API Key ID" field,  and your API Key password in the "API Key Pwd" field.
         


      8. Create a Transaction Code Prefix. The Transaction Code prefix is public facing, and will be part of the Transaction Code and Order ID reported in raisin and your Paysafe journal respectively. This can be anything you'd like and will help you identify transactions that came through raisin.



      9. Leave the Test Account box unchecked


      10. Click Add.



      The styling of Hosted Payment fields for Credit Card Number, Cardholder Name, Expiration Date and CVV Code comes directly from Paysafe, given that it is hosted on their platform. Paysafe has default styling for these fields. Therefore, it will automatically inherit the following look and feel:  

      Screen Shot 2022-11-09 at 4.40.40 PM


      Please note: raisin cannot make any modifications to the payment form, as this form is hosted directly within Paysafe.

      Begin using your payment gateway on raisin events

      You can now begin using your new payment gateway on your raisin events. Before setting the new Payment Gateway Account on your events, we strongly recommend testing the gateway to make sure the set up was error free and it can successfully process payments.

      Follow these steps to test your payment gateway

      1. Go to Events, and select one of your events, with donations enabled.
      2. If the event is on Multi-Pledge, Donations or Ticketing, go to Event Details, and scroll to Payment Account. If the event is on Pledge, go to Location Details, and scroll to the Payment Account.
      3. Select to name of the Hosted Payments account you added,  to make the event live.
      4. Save.
      5. Launch the front-end site and make a small donation.
      6. Regardless of the result, go to Reports > Transactions Report and check the payment status. If it was Failed, then the payment status will indicate the reasons Paysafe declined the payment and may indicate an issue with your account, or that credentials were entered incorrectly. Contact Paysafe and your raisin Client Experience Manager if this occurs.
        1. Log in to your Paysafe account (not in raisin), and check the status of the payment you just submitted.


      If the test is successful, you can use this payment gateway for your events going forward.