--- title: Why can't I confirm an offline pledge? description: You may have noticed that the checkbox is missing to confirm a pledge. Either update the pledge with address information or choose to not issue a receipt. --- [Skip to content](https://knowledgebase.akaraisin.com/en/support/revenue-management/offline-pledges/why-cant-i-confirm-a-plege#main-content) [Submit a request ↗](https://knowledgebase.akaraisin.com/en/support/kb-tickets/new?hsLang=en) [![raisin Logo](https://knowledgebase.akaraisin.com/hs-fs/hubfs/logo_raisin.png?height=40&name=logo_raisin.png)](https://raisinsoftware.org/) - [Help Centre](https://knowledgebase.akaraisin.com/en/support) Open main navigation Close main navigation - [Help Centre](https://knowledgebase.akaraisin.com/en/support) - [Submit a request ↗](https://knowledgebase.akaraisin.com/en/support/kb-tickets/new) How can we help out? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledgebase.akaraisin.com/en/support?hsLang=en) 2. [Revenue Management](https://knowledgebase.akaraisin.com/en/support/revenue-management?hsLang=en) 3. [Offline Pledges](https://knowledgebase.akaraisin.com/en/support/revenue-management?hsLang=en#offline-pledges) # Why can't I confirm an offline pledge? ## You may have noticed that the checkbox is missing to confirm a pledge. Either update the pledge with address information or choose to not issue a receipt. You may have noticed that you're unable to [confirm](https://knowledgebase.akaraisin.com/en/support/revenue-management/offline-pledges/how-to-confirm-an-offline-pledge?hsLang=en) a few offline pledges. This is due to the fact that the pledge was inputted to issue a tax receipt, but is missing the crucial information required to issue said receipt. In the example below, we can see it's missing the Postal Code/Zip field and thus the tax receipt cannot be issued. ![missing](https://knowledgebase.akaraisin.com/hubfs/missing.png) To resolve this, either: - Fill out the missing field(s), which will then generate the tax receipt for the donation to be confirmed - Alternatively, switch the donation issuing a Tax Receipt from 'Yes' to 'No' ![missing1](https://knowledgebase.akaraisin.com/hubfs/missing1.png)   - [Account & General Setup](https://knowledgebase.akaraisin.com/en/support/account-general-setup?hsLang=en#main-content) - [Organization](https://knowledgebase.akaraisin.com/en/support/account-general-setup?hsLang=en#organization) - [Modules](https://knowledgebase.akaraisin.com/en/support/account-general-setup?hsLang=en#modules) - [Payment](https://knowledgebase.akaraisin.com/en/support/account-general-setup?hsLang=en#payment) - [Shared Content](https://knowledgebase.akaraisin.com/en/support/account-general-setup?hsLang=en#shared-content) - 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