--- title: What are promo codes and how do I use them on my events? description: You can create promo codes on a event to offer your supporters discounts on registrations, tickets, sponsorships, and store items --- [Skip to content](https://knowledgebase.akaraisin.com/en/support/revenue-management/promo-codes/how-to-create-promo-codes#main-content) [Submit a request ↗](https://knowledgebase.akaraisin.com/en/support/kb-tickets/new?hsLang=en) [![raisin Logo](https://knowledgebase.akaraisin.com/hs-fs/hubfs/logo_raisin.png?height=40&name=logo_raisin.png)](https://raisinsoftware.org/) - [Help Centre](https://knowledgebase.akaraisin.com/en/support) Open main navigation Close main navigation - [Help Centre](https://knowledgebase.akaraisin.com/en/support) - [Submit a request ↗](https://knowledgebase.akaraisin.com/en/support/kb-tickets/new) How can we help out? - There are no suggestions because the search field is empty. 1. 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[Promo Codes](https://knowledgebase.akaraisin.com/en/support/revenue-management?hsLang=en#promo-codes) # What are promo codes and how do I use them on my events? ## Promo codes offer your event supporters discounts on registrations, tickets, sponsorships, and store items. ### ![Final Squiggle](https://knowledgebase.akaraisin.com/hs-fs/hubfs/Final%20Squiggle.png?width=600&height=50&name=Final%20Squiggle.png) ### Table of Contents - [1.0 How are promo codes used on the raisin platform?](https://knowledgebase.akaraisin.com/en/support/revenue-management/promo-codes/how-to-create-promo-codes#promo-codes-on-raisin) - [2.0 Create & use promo codes](https://knowledgebase.akaraisin.com/en/support/revenue-management/promo-codes/how-to-create-promo-codes#create-a-promo-code) - [3.0 Tax receipting and promo codes](https://knowledgebase.akaraisin.com/en/support/revenue-management/promo-codes/how-to-create-promo-codes#tax-receipts-promo-codes) - [4.0 Reporting](https://knowledgebase.akaraisin.com/en/support/revenue-management/promo-codes/how-to-create-promo-codes#Reporting) --- ### 1.0 How are promo codes used on the raisin platform? Promo codes have **a variety of creative applications** for event managers, such as encouraging early event registration, rewarding dedicated fundraisers, offering discounts to specific groups, and many more. When a site visitor inputs an **eligible code into the Promo Code text box at checkout**, the discount they are entitled to is subtracted from the price of the item, updating their total checkout amount. **Applicable modules:** Pledge, Multi-Pledge, and Ticketing --- ### 2.0 Create & use promo codes 2.1 Create a Promo Code: - Across all modules, click the **Promo Codes** tab, which is found beneath Revenue Management on the left-hand sidebar. - The Promo Codes menu will displays a table listing all of the discount codes created for the event. The Promo Code text box label, as it appears on the front-end, can also be customized from this screen by clicking the Edit Label button. ![](https://knowledgebase.akaraisin.com/hs-fs/hubfs/image-png-Mar-07-2025-09-14-14-6286-PM.png?width=670&height=354&name=image-png-Mar-07-2025-09-14-14-6286-PM.png) - Click "Add New Code" to create a new promo code or “Edit” to update an existing code. ![](https://knowledgebase.akaraisin.com/hs-fs/hubfs/image-png-Mar-07-2025-09-16-05-5598-PM.png?width=670&height=415&name=image-png-Mar-07-2025-09-16-05-5598-PM.png) - Enter the discount code you want to use in the Promo Code field. The code must be under 20 characters. Important Note: If your event is bilingual, the code will be the same for both English and French. ![](https://knowledgebase.akaraisin.com/hs-fs/hubfs/image-png-Mar-07-2025-09-22-18-2355-PM.png?width=670&height=229&name=image-png-Mar-07-2025-09-22-18-2355-PM.png) - Enter a description for your promo code. ![](https://knowledgebase.akaraisin.com/hs-fs/hubfs/image-png-Mar-07-2025-09-27-42-5107-PM.png?width=670&height=305&name=image-png-Mar-07-2025-09-27-42-5107-PM.png) - Enter your discount amount in dollars. Discounts can't be percentages. ![](https://knowledgebase.akaraisin.com/hs-fs/hubfs/image-png-Mar-07-2025-09-30-28-6405-PM.png?width=670&height=340&name=image-png-Mar-07-2025-09-30-28-6405-PM.png) - Set the availability date range during which the promo code can be used. Outside of this date range, the promo code will not work. ![](https://knowledgebase.akaraisin.com/hs-fs/hubfs/image-png-Mar-07-2025-09-32-34-6609-PM.png?width=670&height=369&name=image-png-Mar-07-2025-09-32-34-6609-PM.png) - Lastly, select the items that your promo code will apply to. ![](https://knowledgebase.akaraisin.com/hs-fs/hubfs/image-png-Mar-07-2025-09-38-08-3526-PM.png?width=670&height=667&name=image-png-Mar-07-2025-09-38-08-3526-PM.png) **Important Notes:** - **There is no way to limit the number of times a promo code can be used.** Keep this in mind if you wish to use promo codes to discount the full amount of an item. - **While there is no limit to the number of codes you can have within an event, purchasers can only use one code at a time.** If a purchaser attempts to apply multiple codes to the same item(s), the system will respect the highest amount applied. --- ### 3.0 Tax receipting & promo codes If a code is applied to a registration, sponsorship, or store item that is tax receiptable, a tax receipt will be generated for the maximum eligible amount of the item. - **Example**: If a Gala ticket purchaser applies a $4,000.00 Promo Code discount to a table priced at $5,000.00 that is partially receiptable for $1,500.00, they will receive a tax receipt for $1,000.00. --- ### 4.0 Reporting 4.1 Emerge package clients You can track promo code activity using several Legacy Reports (the **Reports** tab at the top of your raisin Admin), which will generate downloadable .CSV files:  - We reccomend using the **Multiple Event Promo Codes Downloads** Report - Module-specific reports available under respective module section on Reports tab. - This report includes item sales and discount information across multiple events. - Other options on the Reports tab that include Discount Amount and Promo Code columns (transactions amounts will show the post-discount total): - **Event Purchasers & Items Download** - **Multiple Events Purchasers & Items Download** - **Items Report** 4.2 Growth & Bloom package clients - Steps included in 4.1 - In raisin Analytics, the **Purchase Items** report dashboard contains a report called **Contacts With Purchase Items** that you can customize, **adding a Promo Code** column.  - 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